Key Duties: As the first point of contact, welcome people and service users to the Practice Signpost patients, carers and visitors to the most appropriate service, appointment or team Ensure telephone calls are answered in a timely and professional manner Arrive, make, amend or cancel appointments (face-to-face) Read, action and maintain the 'Patient Contact List' system in accordance with the Practice's policy and processes Assist patients with the new registration process Share information regarding the complaints procedure Ensure patient confidentiality, respect, and dignity is adhered to at all times Pass on patient requests to the most appropriate department or team member Act with professionalism and ensuring that ethical conduct is adhered to at all times Other duties: Add any additional information about patients in to the patients medical records such as contact details, next of kin details etc Keep working areas clean, tidy and professional whilst adhering to GDPR regulations Accept specimen samples from patients Accept deliveries addressed to the Practice Maintain accurate and relevant patient records, including recording of events and requests The above list of duties is not exhaustive and may be subject to changes as deemed necessary