Reservations Officer One Hatfield Hospital, Hertfordshire, is looking for a Reservations Officer to join their friendly and dynamic bookings team. Reporting to our Reservations & Medical Records Lead, you will have the passion for delivering excellent customer service skills across all areas of reservations, for both current and potential patients. As the successful Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including: Managing appointments Processing new referrals Administration of the clinics. You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff. You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department. Hours: 37.5 hours, Monday to Friday. Shifts will be between 8am and 6pm. Salary: Negotiable, dependent on skillset and experience. Reservations Officer You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery. The role will involve: Taking bookings over the telephone, and from email correspondence from Consultants, patients or secretaries using the booking form provided; Informing patients of their booking and admission by means of a computer generated letter and information pack; Management of generic mailboxes; Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system; Supporting with switchboard. Qualifications Minimum G.C.S.E. education or equivalent, including English and Maths Reservations Officer Experience Proven ability to work effectively in a team environment and independently as required Relevant experience within an administrative or customer service role, including dealing with patients Experience in a private healthcare environment Skills Strong interpersonal and communication skills, including face-to-face, over the phone and by email. Patient orientated with a focus on continuous service improvement. A good team player with a collaborative approach to achieving goals. Competent using IT systems. Enthusiastic and passionate. Ability to work well under pressure. Demonstrable customer service skills and awareness. Able to work under pressure and to meet tight deadlines. Flexible attitude and approach to the role. Organisational skills Excellent written and verbal communication skills Desirables Previous health sector experience Previous experience in reservations Reservations Officer About the Hospital One Hatfield Hospital is Hertfordshire's newest private hospital and has the very latest technology ensuring the very best service with specialist Physiotherapy and fantastic Diagnostics facilities including fast-track access to X-Ray, MRI and Ultrasound. In September 2023, we joined with Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex. One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire Reservations Officer Our Recruitment Process At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer. Any offers of employment made by One Hatfield Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. One Hatfield Hospital reserves the right to remove job adverts before the closing date