Job Description
Maybourne
Revenue Executive
We are seeking an exceptional Revenue Executive to join the Maybourne Corporate Office Revenue Management team.
As a Revenue Executive, you will assist the Revenue team in maximizing revenue and profit associated with rooms from Maybourne through Revenue Management best practices. You will be responsible for continuously reviewing all practices to ensure optimization of all processes and output to provide value to all teams (Sales, Marketing, RSO, and Front Office), to coordinate, audit, maintain and manage the quality of data entered in all Revenue-related systems, and assist all areas of the business to use this data to its greatest potential.
Main Duties & Responsibilities
Main responsibilities of the Revenue Executive role include but are not limited to:
* Adding, maintaining, and reviewing content on all channels: OTAs, GDS (to include image portfolio and HOD), RVNG, IBE, website, and Opera Cloud.
* Daily review, quarterly audit, and bi-annual training of GDS (database and sell strategy) and website.
* Rate loading, maintenance, and auditing of data across all channels (Opera Cloud, GDS, RVNG, IBE, Web & OTAs).
* Timely and accurate delivery of ‘Business Done’ and ‘Pick up’ sheets on a daily basis and be conversant in producing the daily Activity Report. Validation of daily & monthly ‘rooms’ data and input on STR extranet.
* Monitor and control of contracted allocations ensuring that unsold inventory is returned at the earliest contracted time.
* Check, audit, and manage direct connection with OTAs, ensuring rate parity, availability, and integrity. Account management, maximization, and optimization of OTA portfolio including update of content, inventory, and restrictions.
* Ensure all corporate and travel agent profiles are built, updated, and linked correctly on Opera. Manage master profiles and distribute daily to ensure Corporate and Travel Agent profiles newly created in Opera are passed to sales as leads.
* Assist all members of the Sales, Marketing, and Revenue departments with report writing and data access. Develop methods to ensure these teams have accurate data available in a usable format.
* Oversee and contribute to the production of the month-end pack and deliver in an accurate and timely manner. Use initiative to enhance and expedite.
This is an exciting role for a talented, organized individual who is looking for a new challenge and wants to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.
Successful candidates for our Revenue Executive opportunity will:
* Proven experience in rate distribution, revenue management, or a related field within the hospitality industry is essential.
* Experience within the luxury hotel industry would be advantageous.
* Proficient in managing various distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and the hotel's own booking engine.
* A good understanding of the luxury hospitality market, including knowledge of competitors, customer behaviour, and industry trends.
* Demonstrated ability to create and analyse reports, manage data, and present findings is essential.
* Effective communication skills are vital for coordinating with different departments such as Sales, Marketing, and Operations.
* A proactive approach to identifying and solving distribution-related issues like rate parity discrepancies.
* Familiarity with Opera Cloud, Oracle R&A, Salesforce, OTA platforms, Cendyn, and proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint is required.
* Strong project management skills with the ability to prioritize and execute multiple initiatives.
* Have strong organizational and time management skills.
* Ability to work under pressure, with excellent attention to detail.
* Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills, ability to work collaboratively in cross-functional teams.
* Have a high standard of personal presentation with a confident, professional, and welcoming personality.
* Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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