In this varied operational role you’ll ensure all aspects of the On Site Hire Desk function are properly managed. Based in central London (Canary Wharf) you must be comfortable being based at this location. Key Responsibilities As the first point of contact for the majority of customers you need to ensure that all aspects of queries / orders and returns are dealt with in an efficient and professional manner Being able to increase revenues by spotting sales opportunities and opening new accounts Support with the Management of any Customer complaints Ensure that all relevant administrative processes are correctly followed Protection of the Company assets Ensuring that Health & Safety requirements / initiatives are proactively managed What We’re Looking For Previous experience in a customer facing role in an equipment hire business or similar operation Used to managing a range of demanding customers and their requirements Well organised and an excellent work ethic Capable and willing to contribute to operational decisions to ensure the On Site is efficient and successful A good level of Computer literacy A full UK driving licence Happy to be based in Central London (Canary Wharf) What We Can Offer You Competitive salary Salary sacrifice pension 25 days holiday, plus bank holidays Additional holiday purchase scheme Free Tool Hire Life Assurance cover 3x salary Share save scheme Eye care vouchers Recommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required Cycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brands Discounts on HP products EE mobile contract discount offers Gym discounts Health Shield (discounted premiums on health care cash plan) Regit Assist 24/7 accident helpline – free joining A Little Bit About Us MEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK. We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients. With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry. Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes. We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors. That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height. At MEP Hire, we prioritise customer satisfaction. Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects. We value long-term partnerships and strive to exceed expectations in every interaction. Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer-centricity. We offer a dynamic work environment where your skills and expertise will be recognised and celebrated. Together, we can make a meaningful impact in the construction, fit-out, mechanical, and electrical markets, delivering reliable and efficient solutions to our valued customers. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.