Control all emails and phone calls received into the main email address, triage content using in house
mapping software, where necessary act as decision officer using own initiative if straightforward or passing to relevant team for more complex issues
provide guidance and assistance to all visitors
take credit card payments where required and ensure these payments are then passed to the relevant team
maintain spreadsheet of any complaints received reporting back on a monthly basis
manage all incoming mail and parcels and distribute where necessary, when cheques are received, ensure they are entered in the valuables book
ensure any tender documents are entered in the tenders book and stores securely until they are due to be opened
manage all outgoing mail, to include keeping a check of available funds on the franking machine and adding money to account when needed
manage all office stationery, ordering additional stationery as required using Forestry England designated supplier where possible and ensuring invoices are passed to the finance team for processing
collate fuel receipts and cross check monthly fuel records ensuring all entries are valid and correct in line with OGB11 guidance
update duty officer phone as required so that calls are directed to the designated duty officer
manage and process all deer stalking permit requests
provide triage support during any major event such as storm damage, collating incoming reports of windblown trees to enable teams on the ground to prioritise work
maintain the telephone directory master list ensuring starters and leavers are added and removed
act as fire warden, with the responsibility of ensuring signing in book is passed to main fire marshall in the event of evacuation to enable role call
assist the estates team with fire alarm testing
provide administrative assistance to the wider business support team as required
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .