Job summary
Exciting opportunities have risen for those wishing to work in the the Health Records Contact Centre.
The Contact Centre is a busy environment with a small friendly flexible team booking patients' first outpatient appointments for the start of their referral to treatment journey.
The work is patient-focused care orientated.
Feel free to give us a call and arrange a visit to find out more - we would be pleased to meet with you.
Main duties of the job
1. Duties will include operation of a computerised patients administration system, including inputting, retrieval and updating of data.
2. Utilising the available systems to efficiently arrange and agree all outpatient appointments for all Hywel Dda residents across the Health Board.
3. Telephone patients to confirm/agree/cancel their outpatient appointments
4. Respond to calls from those who may have questions/concerns
5. Redirect calls as required
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 11/12/2024.
Person Specification
Qualifications and Knowledge
Essential
6. Good level of general education or equivalent experience
Desirable
7. NVQ 2 in Customer Care
Experience
Essential
8. No experience required
Desirable
9. Previous call centre/appointment centre or receptionist
10. Attention to detail
11. Understanding of confidentiality
Other
Essential
12. Flexible approach to needs of the service
Desirable
13. Welsh Speaker (Level 1)