Staff Management & Leadership:
About Us:
Apply below after reading through all the details and supporting information regarding this job opportunity.
21 Grams Coffee is an independent specialty coffee shop in Fulham, dedicated to serving high-quality coffee and creating a welcoming, community-focused environment. We pride ourselves on our expertly crafted beverages and a relaxed atmosphere where our customers can connect over great coffee. As we continue to grow, we are looking for a passionate and experienced General Manager to lead our team and ensure that every aspect of the café operates smoothly and efficiently.
Role Overview:
As the General Manager at 21 Grams Coffee, you will play a central role in the day-to-day operations of the café. You will lead by example, overseeing all aspects of the business, from managing staff and ensuring high-quality service to handling financials and maintaining stock levels. This is a hands-on role, ideal for someone with strong leadership skills, a solid understanding of the coffee industry, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
* Lead, motivate, and manage a team of baristas and café staff, ensuring high standards of service, teamwork, and customer engagement.
* Schedule shifts and manage staff rotas to ensure smooth operations.
* Conduct regular staff performance reviews, providing feedback and development opportunities to enhance team performance and morale.
* Foster a positive and supportive work culture where staff feel valued and empowered.
Quality Control & Customer Experience:
* Ensure that all products, from coffee to food offerings, meet the highest standards of quality and consistency.
* Monitor customer satisfaction and address any issues or concerns promptly, maintaining a high level of service at all times.
* Oversee the day-to-day operation of the café to ensure the space remains clean, organized, and welcoming.
Financial Management & Stock Control:
* Manage the café’s financial performance, including budgeting, cost control, and tracking of sales and expenses.
* Order stock and supplies in a timely and cost-effective manner, ensuring the café is always well-stocked without over-ordering.
* Handle cash, banking, and petty cash, ensuring accurate record-keeping and adherence to company policies.
Community Engagement & Business Development:
* Build and maintain strong relationships with customers, ensuring that the café remains a valued part of the local Fulham community.
* Actively promote 21 Grams Coffee within the community, engaging with local businesses and customers to drive loyalty and growth.
* Explore and implement new ideas to improve customer experience and drive sales.
Health & Safety Compliance:
* Ensure compliance with all health and safety regulations, including food hygiene and safety standards.
* Maintain a clean and safe working environment for both staff and customers, addressing any issues promptly.
* Oversee food hygiene standards and ensure all staff are trained and up-to-date with necessary certifications.
Skills & Experience Required:
* At least 2 years of barista experience, with a strong knowledge of coffee and espresso-based drinks.
* Proven experience in a managerial or supervisory role, ideally within a café or hospitality setting.
* Strong financial management experience, including budgeting, cost control, and stock management.
* A solid understanding of food hygiene practices and relevant certifications.
* Excellent leadership and team management skills, with the ability to inspire and support staff.
* Strong problem-solving abilities and the ability to handle operational challenges calmly and efficiently.
* Ability to work independently and as part of a team, managing multiple tasks and priorities.
* Excellent communication and interpersonal skills, with a passion for customer service and community engagement.
What We Offer:
* Competitive salary, based on experience.
* Opportunities for professional development and career progression.
* A supportive, collaborative work environment with a passionate team.
* Staff discounts on food and drink.
* A chance to lead a well-loved, independent café in the heart of Fulham.
If you’re an experienced manager with a passion for coffee and excellent customer service, and you’re looking to take the next step in your career, we’d love to hear from you.
Job Type: Full-time
Pay: £13.00-£16.00 per hour
Expected hours: 30 – 45 per week
Additional pay:
* Tips
* Yearly bonus
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Store discount
Schedule:
* 8 hour shift
* Weekend availability
Experience:
* Supervising experience: 1 year (required)
* Restaurant management: 1 year (preferred)
* Bar management: 1 year (preferred)
* Hospitality: 1 year (preferred)
* Customer service: 1 year (required)
* Management: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: 21 Grams Coffee Shop General Manager Position
Expected start date: 01/01/2025
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