An opportunity has arisen for a Training Planning Assistant in the Demand, Planning and Events Team based at Tally Ho. The purpose of the role is to administer and monitor training courses for LPUs and Departments, ensuring all courses are fully enrolled and staff are abstracted on the Duty Management system while ensuring all other relevant IT systems are updated as appropriate. Main Purpose of the Role: You will provide support to our customer service function, dealing with enquiries on behalf of People Services and contributing positively to the achievement of team and organisational objectives. Key Responsibilities: Create events using relevant computer systems to facilitate necessary learning. Process course enrolments and update abstractions on the Duty Management system. Assist audits to ensure high standards of customer service. Ensure records are maintained and relevant systems are updated. Knowledge & Experience Essential: Computer literate. Excellent IT skills in Windows-based operations including Word, Excel, and Outlook. Ability to use searching tools. Collate and update data. Desirable: Customer service experience. Previous experience of working with data, including areas such as: LDP (Learning and Development Plan) Blackboard CX Portal MyTime Skills: Excellent communication skills, both verbal and written. Excellent interpersonal and organisational skills. Ability to prioritise workload and meet tight deadlines. Ability to develop effective working relationships. Hours: Core hours of work are Monday to Friday 0800 to 1600, with a flexible working scheme available. Location: Tally-Ho Police Training College, Edgbaston, Birmingham. Vetting: Successful applicants will need to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny, including a full background and financial disclosure. Medical: Appointment is subject to successful medical checks, which may include a drugs test and, if required, a fitness test. Benefit Statement: By joining West Midlands Police, you will receive an enhanced benefits package including: Fair remuneration with progression opportunities and access to a competitive pension scheme. Enhanced annual leave in addition to public holiday entitlements. Discounts across travel, parking, daily costs of living, and leisure activities. A comprehensive wellbeing package including 24/7 support, free eye tests, and flu jabs. Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.