At wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life
we’re looking for a people services analyst to join us on our continuous journey of true nourishment
the role |
a multifaceted role, the people services analyst/administrator provides the smooth running of key employee life cycle process + administrative support within the people services team. they will be responsible for employee lifecycle admin, responding to queries in the centralised mailbox, issuing contracts and offer letters, maintaining company systems, processing benefits and assisting with ad hoc reporting requests where required
key accountabilities
* responds to queries in the people services help desk mailbox day to day, answering queries, signposting to policies and escalating complex queries to people advisors when required
* responsible for employee lifecycle administration in conjunction for new + existing employees (fab 4 roles for operations + all head office roles) including producing offer letters, drafting contracts and letters confirming changes to terms and conditions, issuing leaver letters, actioning relocation support requests, instructing payroll of changes to employee terms, creating and maintaining fab 4 and hq employee folders and records
* owns the right to work compliance checks, ensuring checks made to ensure all employees' right to work documents are valid and stored on fourth hr
* updating hr system in conjunction with payroll team. ensures people data is accurate and up to date in hr system (e.g. job titles, reporting lines, entitlements and access levels)
* assisting with onboarding noodle hq + cpu new starters on fourth hr, arranging welcome boxes new starter vouchers and setting up benefits
* ownership of benefit scheme administration processes and assisting with benefit queries (e.g. pensions and private healthcare, long service awards, noodle +, cycle to work, hq birthday awards). ensures benefit platforms are kept up to with joiner + leaver data
* providing note taking support for meetings (e.g., disciplinary, grievance, wellbeing, probation)
* reports to | people business partner – hq + people services
* assisting with ad hoc reporting requests where required on people related metrics using fourth hr systems
* data guru for people team, comfortable with high volume and sensitive data, and familiar with tools to analyse data (e.g. pivot tables, v-lookup)
what we look for |
* experience in an administration role is desirable but not essential
* experience of generalist people related processes, practices and administration is desirable but not essential
* be able to effectively manage time, working to deadlines
* ability to multitask and prioritise
* ability to communicate with a wide variety of people
* it knowledge and the ability to use ms office programmes
* proven written and oral skills
* flexibility
* discreet and professional and maintains confidentiality
our perks + quirks |
* a competitive annual salary
* discretionary 10% bonus opportunity per year
* wagamama food allowance
* private healthcare
* pension contribution
* 25 days holiday + all bank holidays
* various discount across retail, hospitality + leisure
* internal progression opportunities | fully funded apprenticeship programmes to support your growth
* kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure
* family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
* financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life
the wagamama way |
kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet
three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds
all we ask is for you to dish up what makes you different
be you, be wagamama
wagamama is proudly part of disability confident
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