Position: Communications Officer Band: 3 Salary: £36,867 - £40,965 Location: Liverpool/Norwich/Newport/Birmingham Term: Permanent Hours: Full Time Closing Date: 26/01/25 Are you passionate about insight-led communications that motivate and engage colleagues? As a Communications Officer you’ll use your experience of internal communications to tell a story to colleagues at CCS. Job Summary CCS has an exciting opportunity for a motivated and experienced Internal Communications Officer to join their team at one of our four locations across the UK. We are looking for a candidate with the experience to act as the first point contact for all internal communications activity, to engage our staff, and deliver our internal communications strategy. You will be able to demonstrate a track-record of delivering engaging, clear, and relevant internal communications activity across a range of channels, with a focus on telling stories to drive engagement and change behaviours. In return we can offer an attractive salary, excellent working environment and a chance to help shape our communications function. This role requires travel to other CCS offices where necessary to attend meetings or events. CCS offices are located in Liverpool, London, Norwich, Newport and Bristol. Additionally ad hoc travel to attend external events where relevant. Directorate Overview The aim of the Customer Experience Directorate (CXD) is to embed a customer-first mentality across CCS, in all ways of working, and at every point of customer interaction. We bring the voice of the customer to CCS to help them find the right commercial solution for their needs, whether that’s through effective marketing and communication or personalised account management. An example of the breadth of scope for CXD is our work with the NHS last year to provide solutions for virtual wards. Working in collaboration with NHS England we developed Spark (The Innovation Marketplace) to become the recommended route for NHS organisations to source virtual wards and remote monitoring services. This has allowed: over 100,000 patients to recover at home with hospital-level care help speed up their recovery, while freeing up hospital beds for patients who needed them most Team Summary This fantastic opportunity sits within a small Internal Communications team, underneath the Internal Communications Manager. We use our expertise and knowledge to support insight-led communications for CCS employees. As a team, we are committed to continuous professional development and seeking out ways to improve and refine our processes to delivery effective internal communications. Key Accountabilities: Support the forward planning of CCS’s internal communications activities, working within and drawing inspiration from the Government Communication Service modern operating model Handle staff enquiries, supporting the Internal Communications Manager to develop and deliver the Internal Communications Strategy Develop productive working relationships with colleagues to help develop and implement communications plans Manage content on and audit the CCS intranet Generate and deliver content ideas and write news items, email updates and briefings Ensure the most appropriate and cost effective channel mix is used to maximise the potential of digital channels Edit, revise and optimise copy and content according to audience insight to maximise impact Support the development of communication plans considering resources and budgets. Identify risks and plan mitigating actions Provide advice and guidance to colleagues on writing clearly for target audiences and championing the CCS Style Guide Essential criteria (To be assessed at application stage): Inquisitive mindset, comfortable in using data to tell a story and make recommendations Experience in an internal communications function with excellent communication planning skills, attention to detail and a track record of collaboration Demonstrable experience of measurement and evaluation techniques (outcome focused, robust, consistent) Committed to continuous improvement, finding new ways to make things more effective and efficient Significant experience using IT systems such as Google Docs, PowerPoint, Word, Excel & GMail Desirable criteria: 2 years experience in a similar role In the event of a high number of applications, the desirable criteria will be used as a second sift. Success profiles (To be assessed at interview stage): You will be assessed against the following behaviours: Communicating and influencing Working Together Seeing the big picture (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework You will also be assessed against the following GCS technical specifications: Implementation Impact The GCS competency framework can be viewed here: https://gcs.civilservice.gov.uk/publications/competency-framework/ What we will offer you, here are some of the benefits you can expect: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Explore fully how we will reward your work. Want to make a difference? Find out more about the rewarding work that we do in our The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact Working flexibly, delivering outcomes CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values. Selection Process Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift is due to commence WC 27th January and interviews dates will be held WC 10th February. Interview times are to be confirmed. (Subject to change) To find out more about our recruitment process please click Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual. A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitmentcrowncommercial.gov.uk. Complaints procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitmentcrowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at infocsc.gov.uk Job Types: Full-time, Permanent Pay: £36,867.00-£40,965.00 per year Benefits: Company pension Flexitime Work Location: Hybrid remote in Norwich NR7 0HS Reference ID: 386272