Job Title: Customer Service Administrator
Location: Near Paddock Wood (accessible via public transport)
Pay: £12 - £13 per hour
Contract Details: Temporary fixed term contract, 10 months, Full Time
🌟 Are you passionate about delivering exceptional customer service? Join our dynamic distribution organisation near Paddock Wood as a Customer Service Administrator! 🌟
Why join this organisation?
Located just an 8-minute walk from the train station, our client prides themselves on their strong industry reputation and commitment to outstanding customer service. Their friendly, collaborative team works from a modern open-plan office with amenities such as a fully stocked staff kitchen, outdoor seating, and on-site parking.
What you'll do:
As a key member of the team, you'll:
Handle customer inquiries via phone, email, and occasionally in person. 📞💻
Provide accurate information about products, orders, and deliveries.
Resolve customer complaints efficiently and professionally.
Maintain and update customer records in the CRM system.
Collaborate with internal departments to ensure a seamless customer experience.
Contribute to process improvements to enhance customer satisfaction.
Who you are:
You're a proactive, customer-focused individual with:
Previous experience in a customer service role.
Excellent communication and interpersonal skills. 🗣️
Strong problem-solving abilities and atte...