Exciting Opportunity: Customer Care Co-ordinator
Location: Cwmbran, Wales | Salary: £23,500 per annum
Are you a customer care champion with a passion for problem-solving? In this role, you'll play an essential part in delivering top-notch service to customers while keeping things running smoothly behind the scenes. If you're an organised, motivated individual who loves variety and thrives in a fast-paced environment, we want to hear from you!
You will be working with an established and happy team onsite, benefits include onsite parking, daily banking of hours to have an extra day off monthly, 26 days days holiday plus stats, healthcare schemes plus much more.
What You'll Be Doing:
Driving Customer Satisfaction: You'll be the face of customer service, addressing queries, issuing updates, and ensuring our customers get the service they deserve.
Managing Orders & Procurement: You'll handle purchase orders, ensuring the procurement of goods and services goes seamlessly. With your attention to detail, you'll keep our pricing up-to-date and ensure all resources are readily available.
Collaborating for Success: Work closely with internal teams to streamline processes, improve efficiency, and tackle challenges head-on.
Keeping Everything on Track: You'll monitor and report on supplier KPIs, calculate credits for failures, and ensure we meet contract terms. You'll also be a key player in scheduling service calls and coordinating ma...