Job Description
As the Resort General Manager, you will lead and inspire the Silverlake team to deliver exceptional guest and property owner experiences across the estate whilst promoting a cohesive and supportive work culture; maintaining environmental stewardship; and driving financial performance.
You have significant experience as being a hands-on leader from a 5* hospitality background. Plus with considerable growth planned over the next 5 years, including a new pop-up restaurant facility in April 2025, an alfresco spa with lakeside restaurant in Q1 2026 and new property developments such as houseboats and build to rent properties, you will have strong project management skills and the ability to strategically manage growth, to create and deliver an exceptional and unique experience.
Key Accountabilities/Primary Responsibilities:
Operational Management
1. Lead day-to-day operations across all departments (holiday rentals, housekeeping, food and beverage, guest services, and maintenance) to ensure efficient and seamless processes.
2. Maintain Silverlake’s high standards across all areas of the estate to ensure excellent guest and team experience [
3. Address guest feedback promptly and professionally, driving a culture of continuous improvement and an unforgettable customer experience
4. Work with ...