* Accounts Receivable Administrator - Woking
* Salary £30,000 - £35,000
About Our Client
Our client, a well-known & growing business based in Woking, is looking for an Accounts Receivable Administrator to join their Accountancy team.
Job Description
* Liaising with property agents, concierge services, and third-party intermediaries in relation to enquiries about energy metering, billing, and payments.
* Handling enquiries regarding new accounts, providing assistance in setting up new supply contracts including setting up direct debit payments.
* Opening new customer accounts.
* Closing customer accounts including production of final bills.
* Reconciling meter and consumption data for customer supplies and resolution of any discrepancies in advance of the bill runs.
* Billing and Collections Activities (including setting payment plans and Direct Debit reviews).
* Assisting in the satisfactory resolution of customer queries and complaints relating to energy supply, bills and charges, heating controls, and meter identification.
* Actioning 'Change of Tenancy' processes for outgoing and incoming domestic energy customers.
* Setting up new commercial customer accounts and ensuring price tariff data is correctly uploaded.
* Collecting and reporting of sales ledger invoicing, and payments allocation from Direct Debit payments and other receipts.
* Identifying accounts that are at risk of bad debt and escalating to Management.
* Providing account reconciliations and breakdowns and where necessary handling the issue of credit notes in respect of adjustments to customer bills.
* Maintaining and updating accurate customer records in compliance with data security standards.
* Supporting in process analysis and identifying key areas for improvement.
* Collaborating with cross-functional teams to implement changes.
* Ensuring all customer services transactions are carried out in compliance with legislation, industry-defined consumer protection, and company standards in all respects including data handling and record keeping, credit control, and responding to customer queries.
The Successful Applicant
A successful applicant will have experience with the above & be available on short notice.
What's on Offer
Salary £30,000 - £35,000
Hybrid Role
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