Job title: Service Coordinator Location: North Shields, Newcastle Pay range: Competitive Contract Type: Full-Time, Permanent We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support. Key Responsibilities-Service Coordinator Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively Maintain strong customer relationships by keeping clients informed throughout the service process Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard Support the Service Director in developing key client relationships to maximize revenue Work flexibly to address urgent service jobs, including occasional extended hours for international clients Qualifications & Requirements-Service Coordinator Proven customer relationship skills, with the ability to manage multiple tasks effectively Strong commercial awareness and a customer-first mindset Excellent communication skills via phone, email, and face-to-face interactions A proactive approach to problem-solving and decision-making Strong organisational skills with the ability to delegate and multitask in a dynamic environment Familiarity with technical and regulatory changes within the industry (preferred) What we can offer-Service Coordinator A supportive and collaborative work environment Opportunities for professional development and growth Competitive salary and benefits For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to imogen.collinsomegaresource.co.uk Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior Administrator For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk