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Regional Planning Administrator - London South
Location:
Croydon, GB, CR0 4XB
Position Type: Professional
Regional Planning Administrator
Salary up to £30,000 p.a. - dependent upon your skill set and experience!
Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)
We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Croydon. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
What will you be doing
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.
Responsibilities within role:
* Key customer contact and point of reference
* Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
* Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
* Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
* Produce and explain repair order to customer during planning stage
* Maintain customer contact information in workshop planner, CM and VDA
* Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
* Manage bookings for courtesy cars, collection & plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
* Manage all contractual and non-contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.
* Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
* Be able to convert GDS quotes into repair orders
* Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
* Be able to convert a quotation into a workshop repair order
Who are you?
You will require:
* Customer service skills with ability to liaise and communicate to customers
* Strong background in administration or customer focused role
* Ability to work either part of a team or on own building a strong rapport with clients and colleagues
* Excellent time management and organisation skills
* Good level of IT
* Strong attention to detail and problem-solving skills
* A proactive, can-do attitude with the ability to work both independently and as part of a team
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
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