Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBRJob DetailsBusinessDevelopment Manager, Arcades (Initial 12 month fixed term contract)Field-Based(regular travel, including to Head Office once a week)Annualsalary + car allowance, bonus and benefits Interim day rate also consideredReadyto level up your career? At Haven, we’re on a mission to create exciting arcadeexperiences that meet our Guest needs, and we need a data-driven expert to helpmaximise arcades performance. As Business Development Manager, Arcades,you’ll optimise space and revenue across our arcade estate, working withinternal teams, operator partners, and park teams to drive sales and deliverour 5-year growth strategy.You’llanalyse data, identify trends, and refine machine placements to boostperformance. Overseeing space optimisation projects, you’ll ensure everythingfrom layouts to air handling is set for success. Plus, you’ll help shape thefuture of arcades at Haven, exploring innovations like hybrid payments anddynamic pricing.Ifyou have arcade operations experience, a passion for data, and a knackfor driving results, we’d love to hear from you!What you’ll bedoing:- Data & Insights: Working with Business Intelligence, Finance, and Proposition teams to develop insights on arcade performance, set KPIs, and support machine and category heat mapping. Enhancing Tableau reporting and transition from legacy systems.- Space & Revenue Optimisation: Leading arcade space optimisation across all parks, analysing machine categories, prioritising parks, and ensuring all departments (Facilities, Digital, etc.) are aligned. Monitoring and refining strategies based on performance data.- Operational Support & Collaboration: Acting as the main point of contact for Park Teams and Operator Partners, providing account management, admin, and finance support. Building relationships with key stakeholders to ensure smooth daily operations and successful project rollouts.- Arcade Performance & Experience: Visiting top-performing parks to ensure optimal setups, oversee heat map processes, and support in-season enhancements. Work closely with park teams to drive engagement and execution of arcade initiatives.- Health & Safety Compliance: Strengthening H&S collaboration with Arcade Operators, lead quarterly reviews, update risk assessments and SOPs, develop an arcade H&S strategy, and refine security and key management policies.What we’dlike you to bring:- Experience as an account manager or operations manager in the electronic leisure / arcades industry – this is a must have requirement- Strong analytical skills- Strong influencing and negotiating skills- The ability to create strategic plans that balance guest, team, and business driversWhat’s In ItFor You?- Holidayallowance that rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discounton both Haven and Warner Hotels holiday for you, family and friends- Comprehensivewellbeing support- Access to theBourne Leisure corporate box at the O2 Arena ,London- Exclusivediscounts with corporate partners- Excitingcareer pathways, including Learning and Development opportunities such asApprenticeships and Degrees- Enhancedfamily friendly policies and pay (eligibility criteria applied)Who are we?We’re part ofan award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic teammembers and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What’s itlike to work with us?Our people andthe teams they form are the backbone of a professional experience with us.. AtHaven, we take pride in our Breath of Fresh Air culture, which focuses onvaluing and supporting every team member. We prioritise openness andtransparency in our interactions allowing our team members to be theirauthentic selves.We operate ahybrid working model, meaning 50% of your working week will be spent at theoffice, occasionally on Park, or at external events.What can youexpect during the recruitment process?The interviewprocess will be up to 3 stages and may contain a presentation or skills test,depending on the role. Please reach out if you need additional support orspecific arrangements to enable you to perform to the fullest during thisprocess.Diversity,equity, and inclusion are at the heart of who we are and what we do. Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are ready to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.We genuinelycare about every candidate\\\'s experience during the recruitment process and arehere to provide support where we can. If you require any assistance orreasonable adjustments while applying, please don\\\'t hesitate to reach out to usat resourcingteam@bourne-leisure.co.uk.