Workshop Controller
Location: High Wycombe, Buckinghamshire
Salary: Up to £42,000 OTE/annum (Basic salary £30k-£32k)
5 day working week
We are recruiting for an experienced Workshop Controller to join our client’s franchised car dealership in High Wycombe. This is an exciting opportunity for a motivated individual with a background as a Senior Service Advisor or Lead Technician who is looking to step up into a leadership role.
About the Role
As a Workshop Controller, you will play a vital role in ensuring the seamless day-to-day running of the workshop. Key responsibilities include:
* Team Leadership: Managing and motivating a team of technicians to achieve productivity, efficiency, and high-quality standards.
* Workflow Management: Allocating work to technicians, ensuring jobs are completed on time and to the required standard.
* Quality Control: Overseeing completed jobs, maintaining high standards of workmanship, and ensuring all vehicles leave the workshop in optimal condition.
* Customer Satisfaction: Working closely with the front-of-house team to ensure clear communication with customers regarding repair updates, timelines, and costs.
* Workshop Performance: Monitoring and analysing workshop KPIs, including productivity, utilisation, and efficiency, and implementing strategies for improvement.
* Health & Safety Compliance: Ensuring all workshop activities comply with company policies and legal requirements.
Applicant Requirements
To be successful in this role, you should have:
* Previous experience as a Workshop Controller, Senior Service Advisor, or Lead Technician.
* A strong understanding of workshop productivity and efficiency.
* Excellent communication and team management skills.
* A customer-focused mindset with the ability to liaise effectively between technicians and service advisors.
* An NVQ qualification (or equivalent) in Motor Vehicle Maintenance is highly desirable.
* Strong organisational skills and attention to detail.
Why Join?
This is a fantastic opportunity to advance your career in a supportive and professional environment, with a competitive salary and clear pathways for career development.
Additional Information
If we have not responded to your application within 7 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction.
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