Helpdesk Administrator – Birmingham Business Park (B37) Location: Birmingham Business Park, Birmingham, B37 Hours: 8 hours per day (10:00-18:00 or 09:00-17:00) Salary: £12.21 per hour Permanent Role Why Join Us? Free EV Charging Staff Canteen Facilities Free Staff Parking Access to Health & Wellness Scheme Professional Development & Career Growth The Job Role As a Helpdesk Administrator, you will play a key role in ensuring excellent customer service by handling inbound and outbound communications and managing job updates efficiently. Your day-to-day responsibilities will include: Handling inbound client calls in a professional and friendly manner Managing and responding to emails in a shared inbox Logging, updating, and maintaining jobs on client and company portals Following up with clients via outbound calls to ensure customer satisfaction Essential Requirements Excellent communication skills – both verbal and written Strong organisational skills with the ability to multitask Ability to work well under pressure in a fast-paced environment Good IT skills, including experience with Microsoft Office Attention to detail to ensure accurate job logging and updates Desirable Experience (Not Mandatory) Previous experience in customer service or helpdesk support Ability to work weekends after passing the probation period What We Offer A stable, permanent role with structured hours Ongoing professional development opportunities Competitive hourly rate of £12.21 A supportive team environment with a focus on employee well-being Apply Now This vacancy is posted on behalf of our client. HelpdeskJobs CustomerService HiringNow BirminghamJobs FacilitiesManagement