Full-time
Monday-Friday
Manchester.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical and Quality Assurance Counsellor.
The Role
The individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. You will be overseeing the Case Management team, ensuring that the team are achieving their objectives of matching counselling cases to affiliate counsellors appropriately and effectively. You will be assisting the Clinical Support Manager in complex queries and escalations.
Day To Day Responsibilities
1. Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor
2. Within 20...