LATEST VACANCY (PK8762) CUSTOMER SERVICE EXECUTIVE Location: East Yorkshire Salary Circa £27K 20 days holidays employee benefit scheme pension Our client is a global leader in packaging innovation, design, and supply chain optimisation. With expertise in advanced manufacturing and strategic supply chain consolidation, they collaborate with customers to develop cutting-edge packaging solutions. Their approach focuses on enhancing product safety, improving efficiency, and accelerating time-to-market while delivering cost-effective and sustainable packaging options. By leveraging extensive industry experience and state-of-the-art technology, they help clients navigate regulatory requirements, streamline operations, and bring high-quality packaging solutions to global markets with precision and speed. Due to growth and increase in demand they are looking for a Customer Service Executive to join their busy team. The ideal candidate will be an experienced candidate within the customer service field, not afraid to answer phones, attend to customer enquiries/queries, have the ability to work on SAP processing orders etc. The main focus is the ability to professionally deal with customer enquiries even the challenging ones To be self-motivated and a problem solver. Skills, Experience & Qualifications: Telephone calls and visitors Point of contact for inbound calls Handle general enquiries (price / stock / product etc.) General Admin Respond to email enquiries Resolve proof of purchase enquiries General admin and reception duties Enter and process orders received daily Support the administration of Back order and Standing order systems Receiving, recording and processing sales orders Administer, manage and enhance current customer base and sales Maintain a high level of customer service Ability to adapt and adopt new processes and remain calm to customers and colleagues under pressure Previous Customer Service / Spreadsheet /Order Entry experience an advantage An understanding and previous experience of computer skills absolutely essential Good administrative skillsKey Requirements will be experience in a customer service role in the packaging industry or similar / plus experience working with SAP