Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be essential in ensuring a positive experience. If you possess strong phone etiquette and are passionate about helping others, we would love to hear from you.
Duties
1. Respond promptly to customer inquiries via phone, email, and chat.
2. Provide accurate information regarding products and services.
3. Assist customers with order placements, modifications, and cancellations.
4. Analyse customer feedback to identify areas for improvement.
5. Upsell additional products or services when appropriate.
6. Maintain detailed records of customer interactions and transactions through data entry.
7. Collaborate with team members to resolve complex issues efficiently.
8. Ensure a high level of customer satisfaction by addressing concerns in a professional manner.
Experience
1. Previous experience in a customer service role is preferred but not essential.
2. Proficiency in English is required; bilingual or multilingual candidates (particularly those fluent in Spanish) are highly desirable.
3. Strong phone etiquette and communication skills are essential for success in this position.
4. Ability to analyse situations effectively and provide suitable solutions.
5. Familiarity with data entry systems is an advantage.
Join us in delivering outstanding service while developing your skills in a supportive environment!
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
* Yearly bonus
Benefits:
* Company pension
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Coventry: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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