Optical Assistant. We are seeking a dedicated and detail-oriented Optical Assistant to join our team. As an Optical Assistant, you will play a crucial role in providing customer service and assisting in various tasks related to optical care. You will work closely with optometrists and other staff to ensure smooth operations within the practice, from helping customers select eyewear to supporting routine eye exams and fitting glasses and contact lenses. Training will be provided to learn all the necessary skills for this role.
Key Responsibilities:
1. Assist patients with the selection of frames, lenses, and eyewear accessories that best suit their needs and preferences.
2. Provide guidance on how to care for glasses and contact lenses.
3. Conduct preliminary tests, such as taking eye measurements and checking visual acuity.
4. Support optometrists during eye exams by preparing equipment and patient records.
5. Handle the fitting and adjustments of glasses and frames.
6. Manage patient scheduling and ensure appointments are efficiently organized.
7. Process insurance claims and assist with billing and payments.
8. Maintain inventory levels and assist with ordering new stock.
9. Provide excellent customer service by answering patient questions, offering recommendations, and ensuring a positive experience.
Skills and Qualifications:
1. Excellent communication and interpersonal skills.
2. Ability to work in a fast-paced environment with attention to detail.
3. Knowledge of optical products and services is a plus, but not required.
4. Ability to learn quickly and adapt to new technology and processes.
5. Strong organizational skills and ability to multitask.
6. Previous experience in customer service or retail is preferred.
7. GCSEs in Maths, Science, and English (or equivalent) required.
Training will be provided to learn the specific skills and knowledge needed for the role.
Work Environment:
You will be working in a friendly, patient-focused practice where your contributions are valued. This role requires a customer-first attitude, enthusiasm for the optical industry, and a passion for helping people see the world more clearly.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday to Friday, 10am to 6:30pm
Salary: £8 – £11.4 hourly
Starting time: Immediate start!
About Specialeyes Eyecare:
Specialeyes Eyecare is an independent optician located at 128 Uxbridge Road in Shepherds Bush, West London. Established in 2012, it offers both NHS and private eye care services, including eye tests, contact lenses, and prescription glasses.
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