Tackle Complex Challenges as a Lead IT Architect
Boston Consulting Group is a global leader in management consulting, and we're seeking a highly skilled Lead IT Architect to join our Practice Area. As a key member of our team, you'll be responsible for advising clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
As a Lead IT Architect, you'll work closely with clients to understand their issues, define IT strategies, architecture solutions, and collaborate with fellow BCGers to transform client potential into performance. You'll be responsible for delivering complex CRM solutions and leading teams to success.
Your Responsibilities:
* Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
* Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
* Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
* Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
What You'll Bring:
* 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
* Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
* Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
* Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc.) and integration platforms (such as Mulesoft, Dell Boomi, etc.).
* Able to lead legacy integration and remediation (facades, strangler approaches, et al.).
* Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
* Deep understanding of different integration patterns and best practices, E2E business processes, analytical mindset, and excellent problem-solving skills.
* Experience of managing teams, strong communication skills for stakeholder engagement at all levels, ability to work under pressure, and willingness to travel to clients worldwide.