Climb Customer Service Administrator Are you a skilled administrator looking for an exciting new adventure? This is a fantastic opportunity to join our customer service department. You will be an important part of a high performing team that works closely with the sales teams and external customers. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful. About the role Working alongside our internal and external sales teams, Day-to-day you will be managing the full order process for both new business and renewals sales teams. Working as a team to achieve our customer expectations within a timely manner. Your role will include but is not limited to: All aspects of the order admin process Calling customers to request credit card payments and outstanding information. Working alongside purchasing and sales to arrange pricing, returns, chasing outstanding orders and answering customer queries. Working alongside finance to approve credit facilities for our customers. Updating our CRM system with contact information and account information. Supporting the sales teams with day-to-day admin and set tasks. Actioning small to medium size sales quotes to support with orders received About us Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more. Climb Channel Solutions UK based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs. Benefits for you Paid Training Individual Personal Development Plans Salary plus commission/bonus schemes Sick Pay Holiday Pay Staff Referral Scheme Personal Trainer Flexible Working arrangements Social Events/Fundraisers/Staff Parties Life Assurance with MetLife Employee Assistance Programme for you and your family Medicash Health Cash Plan All companies say that they have a great culture – We are proud that this is reality – We put our people first About you You’ll have five GCSE level 4/grade C (or equivalent) and above including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic, and creative. Does this sound like you? Other traits and skills we’re looking for: Must be an excellent communicator, over the phone, written and face to face. A self-motivated, driven character with the ability to show initiative. Attention to detail, efficiency, accuracy in reports and customer communication and dialogue. Must be adept in the use of Microsoft Office. Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed. The ability to choose the best course of action, escalate if required but retain ownership of the issue until resolved. Salary £23,300 to £24,000 plus commission Location: Ashburton (Office Based)