We are seeking to recruit three Quality Monitoring and Development Officers to support residential services, providing guidance to managers in ensuring good governance across all regulatory frameworks, and leading the continuous improvement agenda as educators. This role will be line-managed in collaboration with a dedicated Training and Development department.
While the position may involve some remote working, your primary work base will be determined upon appointment and will be located at the most suitable commuting point from your home address. Please note that this is not a home-based role. The role will cover the following service areas:
WEST: Plymouth, Cullompton, Chippenham, Worthing, and Bognor Regis
CENTRAL: Eastbourne, Crawley area, East Grinstead, Worcester Park, and Morden
EAST: Ramsgate, Deal, Dover, Faversham, Romford, Hornchurch, Harrow, and Ipswich
The successful candidates will be required to travel to these services to provide governance support to registered managers.
The main purpose of the role is to ensure the delivery of high-quality services and that each Registered Manager is collecting satisfactory evidence to achieve a Good or Outstanding rating in line with the CQC quality statements. This will involve gathering and analyzing quality data, identifying trends, and highlighting areas for improvement. Strong communication skills and the ability to provide prompt feedback to senior leadership are crucial, as is the ability to foster a learning environment through workshops and educational sessions when shortfalls are detected.
To be considered for this role, you will need to demonstrate the following:
* Previous line management or supervisory experience
* Completed education to Level 5 or equivalent in a health and/or social care qualification
* In-depth knowledge and understanding of the CQC regulatory framework and quality statements
* Previous experience in teaching or presenting
Additional skills and qualities required for success in this role include:
* The ability to analyze, interpret, and report information clearly
* Strong problem-solving abilities
* Effective communication skills and the capacity to collaborate with a range of managers
* Excellent organizational and planning skills
* Proven ability to meet deadlines
* Proficiency in Microsoft Office and online records systems
* Understanding of Risk Management processes and Incident reporting
* Willingness to travel between services
Personal Attributes:
* A strong team player with the ability to work independently
* Capable of multitasking and remaining calm under pressure
* Strong attention to detail
What you will receive:
* Competitive salary equivalent to Band 6 Admin
* 25 days annual leave plus 8 Bank Holidays
* Ongoing, fully funded training from day one and throughout your career
* Workplace pension scheme
* Comprehensive induction and regular formal supervision with your line manager
* Blue Light Discount Card
* Casual dress code
* Referral program
* Friendly and approachable senior management team
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