The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
* Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
* Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
* Ability to learn and follow all customer service procedures and policies
* Strive to meet and go above personal and team target goals
* Record, organize and file customer interactions and account changes
* Able to up-sell if needed
* Able to schedule call backs and appointments to resolve customer needs
Minimum Qualifications
* Previous experience in customer support, client services, sales, or a related field
* Excellent at communicating over the phone and other communication platforms
* Basic computer skills and experience
* Able to multitask
* Excellent time management and prioritization skills
* Ability to listen actively, relay information, and answer questions and/or concerns
* Customer-focused for positive customer experience and resolution
Benefits
* Health Insurance (dental and vision included)
* Excellent retirement plan
* Tremendous upward mobility into other positions and management
* Flexible hours
* Remote Position(s) available (work from home)
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