An exciting opportunity has arisen in the Orthopaedic waiting list team at Heatherwood Hospital. We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.
The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.
If you enjoy an environment which involves liaising with patients, clinical staff and fellow team members whilst using your own initiative then this is the role for you.
The post holder will be responsible for booking Orthopaedic operations across all Trust sites. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
• To ensure all phone calls are dealt with in a professional and timely manner from patients waiting for surgery.
• To ensure all patients are treated with dignity, respect and empathy at all times
• To deal with patients in a polite and respectful manner complying with their requests where possible
• To support the Trust in delivering NHS targets
• To respond in a timely fashion to all administrative duties within the team
• To support the implementation of all new IT and patient administration systems
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
• To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance 2
• Follow all Trust and local policies and procedures at all times
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
• Generating patient letters from the computer system and updating records accordingly.
• Ensuring all records and requests are dealt promptly and accurately filed and maintained.
• To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.
• Conduct regular reviews of their waiting lists on the Electronic Patient Record system.
• Regular review of PTL’s ensuring that patients are treated in accordance with Trust policy on waiting times.
• To inform appropriate personnel of any patients who have been cancelled on day (COD), ensuring correct COD outcome has been used. Ensure patients are re-admitted in accordance with the COD Policy.
• To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
• To adhere to the Trust values of being committed to excellence, working together and facing the future
• To attend specialty meetings for your lead specialty as and when required.
• Follow all Trust and local policies and procedures within the waiting list team at all times
This advert closes on Tuesday 14 Jan 2025