Job summary This role as a receptionist at Avery Healthcare's Darwin Court Care Home in Lichfield offers an opportunity to join a friendly, award-winning team. The focus will be on providing professional, high-quality customer service as the first point of contact within the home, as well as handling a range of administrative tasks. Main duties of the job As a receptionist, your responsibilities will include answering telephone enquiries, redirecting calls, and maintaining reception-related administration. You will also assist the General Manager with various administrative duties and help ensure the reception area is kept tidy. To be successful, you should have excellent communication skills, be confident in using computers, and possess a positive, friendly, and welcoming attitude. About us Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. Their vision of 'creating meaningful lives together' is achieved through the exceptional care and experience they offer to residents across their growing portfolio of over 100 care homes. Avery Healthcare is committed to supporting and developing their employees, providing access to various apprenticeships and a range of leisure and retail discounts. Date posted 24 October 2024 Pay scheme Other Salary £11.45 an hour Contract Permanent Working pattern Part-time Reference number 1177498625 Job locations Avery Healthcare Darwin Court Care Home, Wissage Road, Lichfield WS13 6SP Job description Job responsibilities Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues,supporting your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiasticand dedicatedindividualto join ourfriendly, award-winning team asareceptionist. ABOUT THE ROLE Your focus asareceptionistwill be tooffer professional, high quality customer service as first point of contact within the homeas well asprovidinga range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained. ABOUT YOU To besuccessfulin your application, youwill live our values of caring,supportive,honest,respectfuland accountable in all that you do. Our ideal candidatemust: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Job description Job responsibilities Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues,supporting your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiasticand dedicatedindividualto join ourfriendly, award-winning team asareceptionist. ABOUT THE ROLE Your focus asareceptionistwill be tooffer professional, high quality customer service as first point of contact within the homeas well asprovidinga range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained. ABOUT YOU To besuccessfulin your application, youwill live our values of caring,supportive,honest,respectfuland accountable in all that you do. Our ideal candidatemust: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification Qualifications Essential To be considered for this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is also essential, as is previous exposure to problem-solving and handling client complaints. Person Specification Qualifications Essential To be considered for this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is also essential, as is previous exposure to problem-solving and handling client complaints. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Avery Healthcare Group Ltd. Address Avery Healthcare Darwin Court Care Home, Wissage Road, Lichfield WS13 6SP Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)