Warranty Administrator
Our client, a global leading construction and industrial franchise, is actively seeking a Warranty Administrator to join their team. This is a full-time permanent position, based in Wymondham.
Core Hours: 42.5 hours per week, 8am to 5.30pm with 60min unpaid lunch.
Essential Skills, Knowledge and Experience:
* Proven track record of Parts/Service sales role within the Construction or similar industry.
* Excellent commercial awareness and customer problem solving.
* Clean driving licence and good driving record.
* Ability to follow the Customer's buying decisions and needs.
* Proven track record of customer service skills for successful outcomes.
* Proficient skills using Microsoft Word & Excel.
Duties:
* Build strong and positive relationships with customer database and face to face.
* Build and document knowledge about the customer business and technical setup.
* Feedback any important customer information to the Company.
* Verification of parts and engineers' labour times booked to warranty job cards.
* Receipt, labelling and safe storage of failed parts returned by service engineers.
* Submission of warranty claims via JDS and Rev8 computer systems.
* Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements.
* Monitoring of “live” warranty claims.
* Provide additional (e.g., photographs and sublet invoices) information as and when requested.
* Action Warranty Credits to live claims and pass credit notes to Financial Director.
* Authorise credits to customer (where applicable).
* Maintenance of paid claim archive.
* Check monthly warranty status report and advise Depot Manager of rejected claims.
* Implement action on rejected claims as agreed with Depot Manager.
* Preparation of warranty claims in readiness for audit.
* Identify, manage and follow process that ensures maximum claim success.
* Assist in other service administration as and when required.
* Holiday cover for any role as and when required.
* Ensure all claims are genuine and assist where applicable in the warranty audits.
* Carry out all work practices in line with company health and safety policy.
* Meet and exceed customer expectations whilst maintaining profitability.
* Any other duties as deemed necessary to fulfil the role.
Ideal Knowledge, Skills & Experience:
* Experience with ADP/Kerridge Systems.
* RTC Workshop Management Systems.
* Ability to communicate efficiently at all levels – verbally, in print and on the telephone.
Benefits:
* Attractive rates of pay and overtime rates.
* Auto-enrolment pension scheme.
* 22 days paid holiday + bank holidays + 1 day for every 5 years completed service.
* Company uniform.
* Free staff parking.
* Rest area at depot.
* Online training programmes for all roles, career paths for progression.
* Additional training programmes for employee career advancement.
* Life assurance policy (4 x basic salary).
* Private medical health (contributory).
* Chiropractor private medical treatment scheme/occupational health.
* Employee assistance programme.
* Employee discounts on merchandise.
* O2 Employee Benefits.
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive, we are unable to respond to everyone individually; however, your details will remain on file should another suitable opportunity become available. If we can take your application further, we will of course be in touch.
Todd Hayes Ltd
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