Technical Trainer / Content Creator
North Leeds (Flexible, Hybrid Working)
Salary Circa £40k
As a technical trainer you will work closely with the training manager, subject matter experts and key stakeholders to craft high-quality instructional materials and syllabuses that drive knowledge and understanding about a range of backup and disaster recovery products and services for customers, partners and internal departments.
Key Responsibilities:
* Design and develop engaging, goal-oriented training content aligned with business objectives.
* Write clear, concise instructional copy, audio scripts, and supporting materials for online courses.
* Capture and edit screenshots, screencasts, and videos to visually demonstrate key concepts.
* Develop learning checks and assessments to measure learner understanding.
* Upload and organise content within structured pathways on the Learning Management System (LMS).
* Analyse learner data and feedback to assess course effectiveness and suggest improvements.
* Peer-review content to contribute to quality assurance and standardisation.
* Deliver training face to face or virtually to customers, partners and internal teams.
* Assist with the technical and procedural onboarding of employees and sales enablement.
Skills and Requirements
* Strong understanding of instructional design methodologies and experience creating and developing digital e-learning content.
* Familiarity with LMS platforms.
* Excellent written and verbal communication skills, with the ability to explain technical concepts succinctly.
* Strong organisational skills, with the ability to manage multiple projects and adapt to shifting priorities.
Desirable:
* Experience of process improvement activities
* Experience in the data protection or IT security industry.
* Familiarity with cloud-based solutions and managed services.
* Knowledge of Rubrik technologies