The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight for several student-related procedures. Additionally, OSCCA liaises with the external ombudsman, the Office of the Independent Adjudicator (OIA), where students can raise complaints following the completion of an internal University procedure. Each year, OSCCA produces a report for University committees and decision-makers, outlining case figures and analysing trends. To support our expanding team, we are seeking a skilled Administrator. In this role, you will provide essential administrative and secretarial support to OSCCA staff to facilitate the efficient operation of all work undertaken. Key responsibilities include: Serving as the first point of contact for OSCCA enquiries, responding promptly and tracking case progress Taking minutes at student meetings and updating case information and office records Organising meetings and events, as well as maintaining the OSCCA database, website, and SharePoint sites Assisting with data report production We are looking for a well-organised, tactful communicator with administrative experience. Due to the sensitive nature of OSCCA's work, the ability to maintain confidentiality and handle difficult information with resilience is essential. Proficiency in standard software packages is also required. This role requires availability across the full working week. Like other teams within Education Services, OSCCA supports hybrid working, enabling some remote work when on-site presence is not required. The University offers an excellent benefit package including: 36 days annual leave, inclusive of Bank Holidays and office closure days Defined benefits pension schemes Flexible working options Family-friendly initiatives Career development opportunities Support for health & mental wellbeing Rental deposit scheme