Potensis Selection is delighted to partner with an award winning developer who is looking to add a Customer Relations Manager to join its dynamic Eastern Division. The role is to ensure that homes handed over to customers meet the high quality standards our client strives for.
Key Responsibilities
1. Works collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Journey Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date
2. Invites all customers to a Home Demonstration and Pre-Completion Inspection ahead of legal completion, so their moving-in day is as easy as possible
3. Visits customers after they have moved in to collect their snagging list and any defects and works in collaboration with the Site team to resolve issues
4. Demonstrates a solution focused approach to ensure SLAs are achieved and conflicting priorities are managed well
5. Works independently and in an organized and well-planned m...