We’re looking for a Sales Operations Analyst to join our iwocaPay team
iwocaPay works with sellers to offer innovative Trade Credit and BNPL solutions for business customers. Those sellers are essential to our success, as we need them to offer iwocaPay to their customers, who in turn use us to spread the cost of their purchase, for improving cash flow and operational flexibility.
About us:
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service
The team:
iwocaPay is a dynamic, fast-growing team of 30 within a leading fintech company. The iwocaPay Strategy and Insights team is a small but mighty team that owns the business intelligence reporting tools that other teams rely on, and conducts analyses, bringing insights that drive strategic decisions and influence prioritisation of projects. We're an enthusiastic group that values autonomy, problem-solving, and delivering exceptional trade credit solutions to our sellers and their customers.
The role:
We’re looking for a Sales Operations Analyst who can elevate the knowledge of our top of funnel and acquisition efforts. As part of the Strategy & Insights team, you’ll help the sales team manage our customer relationship management (CRM) data and uncover insights to drive more relevant leads to iwocaPay.
The role will include:
* Collaboration with the Sales team
o Analyse sales data and customer performance that feeds into sales forecasting & strategic planning.
o Support the Sales team in improving and streamlining operational processes, tools, & technologies. Help the team identify their highest impact activities and other opportunities for improvement.
* Data Ownership
o Refine and develop our team’s usage of Hubspot, ensuring data accuracy and up-to-date leads & customer information. This could also include advising our business and tech teams on CRM best practices.
o Build reports & dashboards in Hubspot and Looker, to provide insights into sales performance and customer engagement.
The requirements:
Essential:
* 3+ years analytical experience working in a B2B environment supporting sales, managing data, and uncovering insights.
* Proficiency in SQL and exposure to database management.
* Experience with business intelligence or data visualisation tools. We use Looker, but exposure to Tableau, PowerBI, etc. is great as well.
* Possess a strong analytical background, clear communication skills, and a growth mindset.
Bonus:
* Experience with Amplitude, Mixpanel, or other product intelligence platforms.
* Experience working with Hubspot, Salesforce, or other CRM platforms.
* A statistical background or experience setting up, running, and analyzing A/B tests.
The culture:
At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.
We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.
Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally.
The offices:
We put a lot of effort into making iwoca a brilliant place to work:
* Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks
* Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
The benefits
* Medical insurance from Vitality, including discounted gym membership
* A private GP service (separate from Vitality) for you, your partner, and your dependents.
* 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave,and unlimited unpaid leave
* A one-month, fully paid sabbatical after four years.
* Instant access to emotional and mental health support.
* 3% Pension contributions and share options.
* Generous parental leave and a nursery tax benefit scheme to help you save money.
* Cycle-to-work scheme and electric car scheme.
* Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.
And to make sure we all keep learning, we offer:
* A learning and development budget for everyone.
* Company-wide talks with internal and external speakers.
* Access to learning platforms like Treehouse.
Useful links:
* iwoca benefits & policies
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