ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!
The Q&H Technician will support the Quality Department functions through internal audits, third-party audit support, and compliance management. Key tasks include handling customer complaints, returns, and enquiries, locating retained samples for investigation and re-testing, working with all departments to assist in the maintenance of the product safety and quality management system, and assisting with documentation and monthly stock takes.
Essential Duties and Tasks
* Internal auditing on Quality, Health & Safety and environmental systems.
* Involvement in 3rd party audits.
* Logging and investigation of customer complaints and arranging collections where required.
* Dealing with customer returns in a timely manner to enable complaints to be closed in a timely manner and ensuring any non-conforming product is controlled according to the requirements of the standards.
* Dealing with customer questionnaires and enquiries.
* Collation of required paperwork and information to comply with the systems.
* Aid in monthly stock takes on 1st of every month
Qualifications & Experience
· Proficient in Microsoft Office
· Ability to work independently and as part of a team
· Attention to detail
· Good communication and interpersonal skills
· A self starter, with the ability to work both independently and as part of a team
· Preferable experience with ISO9001 and BRCGS Packaging Materials Global Standard
· Preferable experience with internal auditing and HACCP
Full Time, Permanent Role. Working Monday to Friday as core working hours.
Work Location: On-Site - Elsham, Brigg, North Lincolnshire.
ProAmpac is an Equal Opportunity Employer!