Work within a national team of Renal transport coordinators, responsible for the coordination and monitoring of all aspects of the day-to-day transport provision for renal patients.
We are looking for an individual who is self-motivated, organised, who can work as part of a team and can also work unsupervised.
The role is predominantly office-based, so computer and phone skills are essential.
To support the delivery of a customer-focused approach to the provision of renal transport in Wales through the effective supervision of patient journeys.
Responsible for coordinating patient journey information and planning optimum patient journeys and assisting day controllers/planning throughout Wales with the quality assurance of live renal transport journeys.
Act as a main point of communication between renal patients, renal dialysis units, and transport providers' control teams throughout Wales.
Main Duties of the Job
1. To book ambulance transport for our enhanced care patients on our advanced patient transport system, computer-aided dispatch.
2. Using emails and phone to liaise with hospitals, units, and patients to ensure we provide the best service for our dialysis patients.
3. Communicating with controllers and planners to ensure our service level agreements are met and patients have a positive experience.
4. Support the Renal Services Manager in resolving operational issues relating to transport complaints from units and staff.
5. Liaise with all transport clinical contact centre staff throughout Wales to maintain quality standards for renal patients and assist in problem-solving related to resource allocation where needed.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About Us
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high-quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We encourage applications from under-represented groups, including those from Black, Asian, and Minority Ethnic communities, LGBTQ+ communities, and disability groups.
Job Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* NVQ level 3 or equivalent relevant experience.
* European Computer Driving License (ECDL) qualification.
* Awareness of renal transport project goals and standards.
* Understanding of the typical transport requirements for patients receiving unit-based dialysis.
* Knowledge and understanding of Welsh Ambulance Services mobility categories and risk assessments.
Experience
* Experience of coping with difficult situations and dealing with people who are in a state of anxiety or stress.
* Experience of working in an office environment.
* Experience of maintaining efficient and effective office systems.
* Use of Excel, Word, Access, Outlook, PowerPoint, Adobe.
Skills and Attributes
* Computer skills including windows-based packages such as Word, Excel, and Outlook - Standard Keyboard skills required.
* Good verbal and written communication skills.
* Able to multi-task, such as typing and entering ready times whilst on the phone.
* Self-disciplined, able to work on own initiative with minimum supervision as well as being part of a team.
* Good interpersonal skills, able to handle sensitive situations in a professional and tactful manner.
* Able to work well under pressure.
* Able to prioritise and manage time effectively.
* Ability to use active listening skills.
* Welsh Language Skills are desirable at levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
* Full UK Driving License.
* Be able to demonstrate trust values.
* Willing and able to work shifts and change patterns with reasonable notice and following the normal consultation process.
* Lone working on early and late shifts and Saturdays.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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