Our client, a leading safety equipment supplier, is looking for a motivated Services Manager to join their dynamic team in Redhill.As the Services Manager, you'll play a crucial role in overseeing a team of 5 remote technicians and ensuring excellent service delivery across the UK. This role is perfect for a confident manager with strong technical and service management skills, ready to support the team and maintain top-tier customer relationships.Key Responsibilities:
* Oversee and manage a team of 5 remote technicians located across the UK.
* Plan and coordinate technician schedules and logistics for nationwide service delivery, ensuring optimal coverage.
* Provide advice on service options, product maintenance, and best storage practices.
* Build and maintain strong relationships with customers, resolving any queries.
* Raise quotations and input orders into service management systems.
* Manage area budgets and forecast resource demands in line with business objectives.
* Conduct site visits occasionally to review and oversee processes in person.
Key Requirements:
1. Proven management experience in the servicing or product management sector is essential.
2. Strong technical understanding.
3. Service management software experience is advantageous.
4. Confident in decision-making with strong leadership skills, ensuri...