We have a fantastic opportunity for an Operations Supervisor to join an aviation company based in the heart of Biggin Hill Airport. This is a temporary contract to cover long-term sickness. Both the working environment and surrounding area are beautiful, making it a great place to work.
The role will require you to work a shift basis of 3 days on and 3 days off, with 11-hour shifts. There are 3 start times: 6am, 9am, and 12pm.
This is an urgent requirement, so you must be available for an immediate start and will be subject to a basic DBS check due to the location of the role.
The role:
The Operations Supervisor is responsible for delivering the highest level of service to the clients and their luggage from the front door of the FBO terminal to on-board the aircraft ready for take-off. They will coordinate with the Flight Operations Team in Headquarters via phone or GTM system to work on the scheduled requests and follow up with the concerned personnel (catering, ground services, etc.). They coordinate with the ramp team to ensure that operations run smoothly and efficiently.
Key responsibilities include (but are not limited to):
1. Safety of team and equipment/assets at all times.
2. Line management of Operations and Guest Experience teams.
3. Display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
4. Ensure a smooth operation by coordinating and overseeing all levels of the daily FBO operation.
5. Wing walking to ensure safe services.
6. Use GTM to update/view/assist handling requests, special requests, and fuelling services.
7. Coordinate with customer requests, questions, and needs to maintain continuous quality services.
8. Monitor company standards within all teams and implement new changes in line with brand guidelines.
9. Assist FBO Manager in supporting the business functions of the terminal, including budgeting, contracts, customer feedback, supplier management, and liaison with Headquarters as required.
10. Operate office equipment, including air-to-ground radios (base station), ground radios, GTM systems, computers, and phones as required.
11. Knowledge of all aspects of Jetex and operational functions, as well as business aviation and London Biggin Hill Airport.
12. Knowledge of Customer Service, including assisting customers with hotel reservations, ground transportation, catering, limo service, local attractions, activities, and other functions that will be helpful to the clients.
Minimum Requirements:
* Previous Aviation Experience.
* Supervisor/Management Experience.
* Available immediately.
* Able to commute to Biggin Hill.
* Willing to have a DBS Check carried out on your behalf.
If you meet the above criteria and are interested, please apply ASAP.
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