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Employer: Channel 4
Location: Manchester, United Kingdom
Salary: Basic starting salary of £27,125.00 per annum, dependant on experience
Closing date: 17 Feb 2025
Job Title: Campaign Operations Assistant
Reports To: Campaign Lead
Department: Sales Operations
Location: Manchester
Job Grade: P3
DEPARTMENT DESCRIPTION
The key function of the Sales Department is to generate the maximum amount of revenue from Channel 4's programmes and products and on behalf of UKTV and Discovery's advertising opportunities, while delivering great customer service and working with the wider business to deliver the Channel 4 remit.
JOB PURPOSE
The Campaign Operations Team is responsible for the creation and delivery of maximum revenue across all means of viewing. The purpose of the Campaign Assistant role is to book and administer both Linear and Digital campaigns in conjunction with the Airtime Sales team under the guidance of a Campaign Executive.
KEY RESPONSIBILITIES
* Develop a thorough understanding of all trading aspects of the Channel 4 revenue flow.
* Develop a thorough knowledge of all Linear and Digital booking systems.
* Monitor the delivery levels of all Digital and Linear campaigns on a daily, weekly, and monthly basis, highlighting any anomalies.
* Ensure all Digital and Linear activity is booked and adheres to the internal booking cycle.
* Understand and prioritize any late Linear or digital problems highlighted by Airtime Sales.
* Problem-solve throughout the month to maximize revenue for the channel.
* Develop relationships with counterparts across all C4 Departments to ensure conflicting demands are met across all revenue streams.
* Communicate both verbally and in writing with all internal departments across all disciplines.
* Resolve routine airtime and digital problems at a campaign level.
* Escalate more complex problems to line management.
* Prioritize workload in conjunction with Campaign Operations Executives.
ESSENTIAL EXPERIENCE AND SKILLS
Technical & Professional Skills
* High level of accuracy and attention to detail.
* Strong administration skills.
* Experience of using online systems.
* Ability to multi-task, prioritize and work to strict deadlines.
* Experience in delivering excellent customer service.
* Relevant experience in a TV Trafficking or campaign team role is a benefit.
* Ability to work under pressure.
* Previous experience of carrying out administrative duties.
Autonomy/Judgement/Decision Making
* Ability to make judgement calls within a framework/guidelines.
* Good PC skills (Word, Excel, Outlook).
* Excellent communication skills.
Relationship Management
* Experience in building and maintaining good internal & external working relationships to support efficient working and maximize revenue.
* Liaise continually with their exec and line manager team to ensure all time-sensitive tasks are covered.
Complexity/Problem Solving
* This role requires an ability to adjust and learn quickly.
Business Impact/Strategic Perspective
* This role has deadline-critical daily objectives that must be adhered to.
Hybrid working
From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. This allows for collaboration and learning while providing flexibility for home working.
Benefits
There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you:
* Private medical insurance with NO EXCESS
* Free Virtual GP access for employees
* Free Female Health hormone test each year
* Free Tastecard membership
* Financial guidance 1-2-1's available each quarter
* Free OnHand volunteering membership
* Discounted Gym memberships
* Pension
* Life Assurance
* Income Protection
* Holiday Buy/Sell
Equal Opportunities
Channel 4's purpose is to create change through entertainment; by representing unheard voices and delivering content which reflects the diversity of different communities across the UK. We encourage applications from candidates from all backgrounds.
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