IT Support Engineer - Service Desk - Working on a Client Site in central London Salary: Up to £45k Location: Hybrid 3/4 days a week in office My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London's top financial clients and potentially step into a leadership position over time. Experience Required: Proven track record of delivering high-quality on-site support. Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365. Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop. Extensive experience supporting senior executive-level end-users. Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred). At least 5 years in a similar technical support role. Key Responsibilities: Address ongoing incidents and conduct both scheduled and emergency activities on client sites. Oversee the lifecycle management of service events from end-users. Provide remote and on-site support, troubleshooting technical issues related to equipment and systems. Assist with the setup of equipment for new hires and manage the process for staff departures. Conduct research to identify problems and develop appropriate technical solutions. Ensure technical support is provided within agreed Service Level Agreements (SLAs). Keep end-users updated on the progress of incidents and service requests, ensuring effective communication. Maintain end-user services and provide support for specialized IT equipment. Quickly restore normal service operations to minimize business disruptions. Participate in projects aimed at supporting business changes and improvements. Manage incident, problem, change, and configuration processes, with a focus on continual service improvement. Develop and maintain comprehensive technical documentation for client sites. Promote cyber awareness within the client community to safeguard assets and data. Technical Skills: Windows 10 Office 365 Microsoft Office Intune/Conditional Access, MFA Active Directory Microsoft Server/Exchange OS Microsoft Azure Mimecast Palo Alto Networks Telephony Antivirus Don't miss out on this amazing opportunity - apply now with your most up to date CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.