Job Details: z Operational Test and Support Analyst
Full details of the job.
Vacancy Name: z Operational Test and Support Analyst
Vacancy No: VN262
Employment Type: Full-Time
Location: Borehamwood
About Us: Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally. Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition. Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it’s the way we want to be. We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. We are proud of our diversity, which is one of our core strengths. We want all of our people to thrive in an environment where bringing a different perspective is welcomed. We reflect the broad diversity of the customers we serve and we embrace an inclusive working environment. If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets and if you want to have fun in the process, we would love to hear from you.
Key Responsibilities:
* To investigate and resolve issues
* Coordinate and communicate effectively any change or launch
* To identify what needs to be tested and necessary data scenarios
* Ensure all new launches and projects are managed effectively
* Carry out end to end user acceptance testing
* Managing and reporting test results and defects
* Analyse and investigate defects and issues
* Creating and maintaining test documents/scripts
* Writing and executing test cases for functional/acceptance and regression testing
* Working alongside IT and project development teams
* Reading and understanding business specifications and requirements in order to create test scenarios and documentation
* Logging defects via defect reporting tools, managing the progression and carrying out re-tests
* Monitoring test results and communicating as necessary
* Maintain existing test scripts, keeping them up to date and accurate
* Responsible for validating changes/requests, investigating the root cause through analysis and communicating to the business
* To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
* To assist the Business Operations Analysts in product and letter set up tasks when required
Successful Candidates Will Have:
* Ability to work to deadlines
* Ability to prioritise own workload
* A flexible and positive attitude
* The ability to communicate effectively
* Proven numerical skills
* Ability to work on own initiative
* Excellent attention to detail
* PC literate
* Experience of working in a testing background, producing test scripts, reporting defects and carrying out functional tests
* Finance or Insurance industry experience, ideally testing background
* Experience of working in a regulated environment
* Experience of working in a projects environment
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