Volvo Cars Product Specialist
Locations: Canterbury Volvo
Salary: Basic starting from £24,000 per annum + Commission OTE circa £31,500
Contract: Permanent
Hours: Full Time 8.30am – 5.30pm Tuesday – Saturday
Lipscomb Cars have two Volvo dealerships located at Chartham (A28) near Canterbury and Maidstone, Aylesford.
A great brand needs great people
We are looking for a Product Specialist who can take pride in bringing Volvo’s brand values to life and ensure all customers enjoy the best possible experience within the retail environment. We seek dynamic and self-motivated individuals with experience in a customer-centric role.
- with customer focus…..
You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow your skills and knowledge.
- and Team spirit!
You will need to form effective working relationships within both sales and after-sales departments as well as with customers. Our Team goal is to offer the highest level of customer satisfaction possible in all areas.
Your role is to support customers and the sales team in the following areas:
* Providing customers with specific and relevant information about new and used Volvo Cars, accessories, and merchandise.
* Planning and performing product presentations to customers on new and used cars.
* Supporting the planning, managing, and delivery of test drives.
* Offering additional product insight to both sales and after-sales customers.
* Managing retailer product display and accessory merchandising.
* Planning, managing, and delivering customer handovers for new and used cars.
* Photography & Videography of New & Used cars once prepared for sale.
As a Product Specialist, confident communication skills are key - face-to-face, on the phone, and online.
If your application is successful, you will be enrolled on the Volvo Product Specialist certification programme, designed to give you all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor-led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning, and self-study.
And it doesn’t stop there – you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip-top condition throughout your career.
The rewards are great when working at Lipscomb. Alongside a generous basic salary, you can earn a customer satisfaction and accessory sales bonus with a company car option from our fantastic range after an initial induction period of 12 months, together with 20 days holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.
If you believe you have the key skills for this exciting opportunity and are interested in joining a progressive, highly successful family business, please forward your CV for consideration.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company car
* Company events
* Company pension
* Employee discount
* Life insurance
Ability to commute/relocate:
* Canterbury: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Reference ID: Volvo Product Specialist
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