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Summary
The Change Enablement Manager plays a critical role within the Service Management organisation, responsible for governing and facilitating the Change Enablement process in the D&T high-velocity DevOps environment. This role ensures that changes to D&T products and services are efficiently planned, assessed, approved, scheduled, and implemented to minimise disruption to business operations whilst accelerating speed to value.
What you'll do
* Oversee and manage the end-to-end Change Enablement process, ensuring that all changes to D&T products and services are effectively planned, assessed, approved, scheduled, and implemented.
* Implement appropriate controls and governance to maintain the stability and integrity of business operations while facilitating change in a high-velocity DevOps environment.
* Define, document, and implement Standard Changes (pre-approved, low-risk changes), ensuring they are aligned with ITIL 4 practices and are continuously optimised for speed and efficiency.
* Collaborate closely with DevOps teams to align change management processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring that the change process does not hinder automation or the speed of deployment.
* Ensure the efficient and effective handling of Emergency Changes to resolve urgent incidents or risks, adhering to a defined escalation path and prioritising based on business impact.
Who you are
* Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
* Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
* Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption.
* Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause unplanned disruption.
* Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with an excellent understanding and experience of Change Management module capabilities, collaboration enablers.
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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