South Western Ambulance Service NHS Foundation Trust
Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.
As part of the Desktop team, you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects, and within our Supplier base.
Main Duties of the Job
For full details regarding the main duties of this role, please see the attached job description where this is outlined.
About Us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive, and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes, and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to people's lives, then we would love to hear from you.
In return, we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift, and overtime working
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Staff networks
* Wide range of discounts from various organisations across the UK
Job Responsibilities
For full details regarding the main responsibilities for this role, please see the attached job description and person specification.
Person Specification
Previous Experience
* Reasonable experience in a similar environment
* Experience of Microsoft operating systems
* Thorough understanding of Microsoft Office products
* Experience of computer networks
Education & Qualifications
* 4 GCSE's or equivalent, including English & Mathematics
* HNC/HND or equivalent in Computer Skills / experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Trust Headquarters
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