DEBT RECOVERY AGENT / MANCHESTER/ HYBRID – MINIMUM 3 TIMES PER MONTH IN THE OFFICE/ £30,000-£35,000 PLUS BENEFITS
About the Team/ Role
WEX Europe Services has a very large customer portfolio requiring a Debt Recovery Agent who will report to the European Credit Manager and has a remit to manage the Debt Recovery process in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to large Multinational companies, Resellers and Oil Company Employees
What’s on Offer?
1. Highly Competitive salary of £30,000-£35,000 (dependant on experience)
2. Annual company bonus
3. 37.5 hour week- Monday to Friday, no evenings or weekends
4. Hybrid working from our Manchester City Centre office (1 – 2days per week)
5. Industry leading pension
6. 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
7. Life assurance
8. Income protection
9. Discount & perks platform
10. Employee wellbeing
How you’ll make an impact
We require a Debt Recovery Agent to work with the 3rd party agents in order to focus much needed time an effort to the reduction of bad debt and to deliver timely responses to lawyers, so that we have a greater chance of recovery. The work to carry out includes;
11. Debt Referrals
12. Data Collection and Management
13. Data Analysis and KPI Tracking
14. Maintenance of the ledgers including noting the accounts
15. Maintain management of 8 country referrals over 5 key platforms
16. Credit Safe and Companies house Searches
17. Mailbox management
18. Insolvency Claims
19. Liaison with debt Recovery solicitors and agents
20. Management and log of PO’s and invoices from 3rd part agents
21. Reporting of fees, costs and recovery rates
22. Review of outstanding cases with 3rd party suppliers with monthly meetings
23. Attend ledger reviews with European Credit Manager
Objective:
24. Reduction of bad debt
25. Management of 3rd party referrals
26. To ensure the 3rd party collection process is entirely self-funding
27. To ensure efficient and effective management of the 3rd party collection process
28. Identify and record insolvencies and bankruptcies
29. Provide timely and accurate management reporting
Experience you’ll bring
30. Core process experience
31. Advanced Excel skills are a necessity, and ideally proficient and SQL and / Or Data Analytics
32. International Credit Control Experience
33. Debt recovery and court experience
34. Working Knowledge of credit vetting and risk assessments
35. Previous exposure to a fuel card provider is desirable
36. CICM member is essential
37. Excellent communication and negotiation skills required
38. Ability to make reasoned decisions
What’s next?
If you believe you have the passion to join our growing team as Debt Recovery Agent and wish to help grow WEX then please APPLY TODAY for immediate consideration