Install Technician Based on the edge of Glasgow, Scotland, with travel to customer sites across the UK and Ireland.
Benefits include company Pension Scheme, Life Assurance Cover and Private Healthcare
My client is a leader in veterinary imaging, offering advanced technologies in ultrasound, X-ray, digital image management (PACS), CT, and MRI. Dedicated to innovation and excellence, the company maintains a strong commitment to its employees, ensuring a supportive and rewarding work environment.
This role requires good customer service skills and a willingness to travel to customer sites.
The Install Technician will take full ownership of the installation process, ensuring efficient planning, communication, and execution to deliver an exceptional customer experience.
Manage the entire install process, including planning and coordination with customers, account managers, and external contractors.
Attend customer sites across the UK and Ireland to meet installation requirements.
Maintain the install spreadsheet and act as the initial point of contact for X-ray equipment installation plans.
Update the SAP system with stock movements and activities.
Communicate proactively with Account Managers and Customer Support to resolve delivery challenges.
Manage stock movements and collaborate with the procurement team to ensure adequate inventory levels.
Support Account Manager requests for demo equipment and escalate additional loan/demo stock requirements as needed.
Conduct ongoing reviews of the installation process to improve efficiency and customer satisfaction.
Travel Requirements
Travel to customer sites across the UK and Ireland using a pool van.
On the road approximately two weeks per month, with 3–4 overnight stays a month.
A Category C driver’s license to drive the van is highly desirable due to the vehicle's requirements. Training for this license takes approximately six months, and a willingness to train is essential.
Basic electrical skills are advantageous.
A driver’s license for cars is essential. A Category C driver’s license for vans is highly desirable.