Job title: Healthcare Assistant
Hours: Monday- Sunday, 36 hours per week, 3 x 12-hour shifts, on a rota shift pattern
Location: Plymouth
Contract: 9-10 Month Contract
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.
We are currently looking for a Healthcare Assistant to join our South West Mobile MRI Team, working between two mobile units based in Plymouth - one will be based close to the Peninsula Academy and the other you would support on is local to Derriford. All shifts are day shifts, typically working 7.30am-8pm. This is a contract to start as soon as possible.
Main duties of the job
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
* Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
* Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable).
* Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately.
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
* Accurately entering all relevant patient data into the patient management system.
* Managing administrative tasks within the unit that include:
o Dealing with telephone, direct and face-to-face enquiries.
o Booking clinically validated appointments on the internal system.
o Ensuring all payments are invoiced promptly and accurately.
What you are responsible for:
* An empathetic and caring approach.
* A passion for delivering the highest level of customer service.
* A good understanding of health and safety and infection control.
* The ability to work independently and as part of a multi-skilled team.
* Flexibility in working patterns to fulfil site requirements.
* Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
* Strong administration skills with an ability to pick up new systems quickly.
* The passion to attend courses to enhance their knowledge and skills for the role required.
You should apply if you have the below experience:
* Experience in a similar healthcare role, delivering hands-on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer-focused environment.
* Proficient administration skills, such as experience using Microsoft Packages.
* Working in a fast-paced environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: InHealth Group
Address: Peninsula Academy, Plymouth, PL6 8BU
Employer's website: InHealth Group
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