Contracts Administrator
Would you like to be part of Vital Energi’s 5-year Strategy of Growth?
The Opportunity
Our Metering & Billing team currently manage the energy billing for core utilities including Heat, Electricity and Water for over 35,000 customers. As a result of successful company growth, we are looking for a Contracts Administrator to join us to support the delivery of our Metering & Billing contracts based at our Head Office in Blackburn.
The Role
Reporting to the Billing Team Leader you will be responsible for:
* Issuing of final, monthly, and quarterly credit bills and credit billing reminders for assigned contracts ensuring that the correct business processes are followed at all times.
* Issuing and accurate reporting of additional bills to ensure additional revenue is recorded.
* Providing customer service support to our meter and billing customers via various communication
* channels which include the company online ticketing system, telephone, and email within agreed SLA’s.
* Processing bill payments and providing customers with their preferred method of payments.
* Monthly calls with clients to discuss updates / issues / progress.
* Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting.
* Daily management of direct debit requests including set up, verifications and amendments of direct debit ma...