A fantastic opportunity has arisen for an Out of Hours Telephone Operative to join our dynamic out of hours Domiciliary team in Llanishen, Cardiff. In return, we offer highly competitive pay rates, paid DBS disclosure, full training, and ongoing support.
Care Cymru has achieved considerable organic growth over a number of years and now provides almost 10,700 hours of care and support each week to some 775 people from our 6 branches and Head Office. We provide employment for more than 600 care staff and office-based staff in several towns and cities.
As a member of the team, you will be responsible for the out of hours service.
This role will also include the following duties:
1. Assist in the day-to-day operation of the service.
2. Maintain an excellent professional telephone manner.
3. Possess hands-on care experience.
4. Assist with the maintenance of records, in written or computerized format, as specified within procedures.
5. Deal promptly and appropriately with any complaints received.
6. Be sociable, flexible, and a committed individual.
7. Liaise with managers, staff members, and service users within our Domiciliary offices across Wales.
8. Be willing to undergo an enhanced DBS disclosure.
9. Shifts required are:
- Weekdays: 6.00 am - 9.00 am and 5.00 pm - 10.00 pm
- Weekends: Various shifts between 9.00 am - 10.00 pm
Please contact Sarah at 02920484239.
Apply now for an immediate interview (must be in the UK to apply for this role)!
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