Summary
A family run estate agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professionals. For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.
Wage
£9,984 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday Shifts to be agreed
30 hours a week
Possible start date
Monday 3 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
A family run Estate Agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professional. With 5 star reviews and award winning status they are looking for someone to help maintain this standard and contribute to the company’s growth. For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.
Tasks will include but not limited to:
* Answering calls
* Computer tasks, using word and Microsoft Excel
* Arranging Viewings
* Monitoring stationery and ordering when required
* Liaising with colleagues
* Updating spreadsheets
* General upkeep of the office and its day to day running
* Using social media to promote their services
Where you’ll work
AIRLINES HOUSE
66 LUMB LANE
BRADFORD
BD8 7QZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABM TRAINING (UK) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Onsite/remote
Requirements
Desirable qualifications
GCSE in:
* MATHS/ENGLISH (grade C/4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Please check distance and travel to make sure you are comfortable with the day to day commute